Shipping Info

All of my pots are sent with Australia Post. Because it’s just me carefully packing and sending each order, please allow up to two weeks from placing your order to receive your tracking details by email. Australia Post’s estimated delivery time begins once your order has been dispatched.

I put a lot of care into packing each piece so it arrives safely. That said, pottery is fragile and occasionally the post can be a little rough.

If your order arrives damaged, please get in contact as soon as you can with your order number and photos of:

• The damaged piece
• The box and shipping label
• The packaging inside the box

Please hang onto everything while I sort it out, as Australia Post may need to see the item and packaging. Because every piece is one of a kind, I may not be able to send an exact replacement, but I’ll work with you to find the best solution.

Delivery dates are estimates and delays can sometimes happen once a parcel is with Australia Post. If your order seems lost or unusually delayed, get in touch and I’ll help chase it up.

Please double-check your address before ordering. If a parcel is returned because the address was incorrect or it wasn’t collected, you may need to cover the cost of sending it again.

Nothing here limits any rights you have under Australian Consumer Law.